Contact Us: (+65) 6271 0800

Contact Us: (+65) 6271 0800

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Our Business Approach

Sales and service

Customer focus is a guiding principle for IJET. The ambition is to have close relationships with customers and to help them increase their productivity in a sustainable way. Sales and service is primarily direct, but complemented by alternative sales channels, e.g. through distributors, to maximize presence in the market. Sales of equipment are performed by engineers with strong application knowledge and the ambition to offer the best solution for the customer’s specific application. The offer also includes service and maintenance performed by technicians. Service is the responsibility of dedicated organizations in each business area. The responsibility includes development of services and products, sales and marketing, technical support as well as service delivery and follow-up.

Innovation

IJET believes that there is always a better way of doing things. We are constantly improving our service capabilities and looking out for new and better products to offer our customers. Innovation and product development are very important for products which are designed internally. Innovation also includes better processes to improve the flow and utilization of assets and information. Innovation will improve customer satisfaction and contribute to strengthening customer relations, the brand, as well as financial performance. Over-capacities and inefficiencies must always be challenged.